Privacy Policy

Overview

This represents the privacy and information handling policy of Purecloud Pty. Ltd. and its subsidiaries hereunder written as "Purecloud". This policy document was approved by the board of directors of Purecloud Pty. Ltd. on 15th September 2011 and supersedes any previous documents.

What information we collect and store

Information collected may be personal details of individuals or specific details on companies, hereunder written as "information".

Only the required information needed to provide the services purchased is collected by Purecloud. This may include information not directly needed for the provision of service but needed for contact purposes or to fulfil regulatory requirements.

Purecloud also stores on its servers information which is collected by its clients for their business purposes, hereunder written as "client owned information" Client owned information is subject to the terms of the client's privacy and information handling policy.

How we collect information

Information collected by Purecloud is primarily supplied by the client upon the purchase of services.Information may also be sourced from public databases like telephone listings, websites, etc.

Client owned information is collected in accordance with the client's privacy and information handling policy.

How we use information

Purecloud uses information for the provision of services to its clients. Purecloud also uses information for the purposes of notifying its clients of changes to services, disruptions, and new products and services.

Purecloud may disclose information to third parties when necessary for the provision of services. For example: domain registries, hosting partners. Purecloud only engages third parties which are known to be trusted and in compliance with privacy laws and accepted guidelines. Information provided in such a manner is then subject to the privacy policy of the third party.

Purecloud uses client owned information for the provision of service only. Client owned information is used for system accounting and system generated communications which are controlled by the client. Other uses of client owned information are documented in the client's privacy and information handling policy.

Purecloud may be required by law to disclose information and client owned information upon being issued with a relevant court order.

How we secure your information

Purecloud takes the securing of information and client owned information seriously. Information security policies and practices have been developed by a qualified security professional and are enforced.Every reasonable effort is made to ensure the confidentiality, integrity and availability of all information (electronic or otherwise) in the custody of Purecloud by ensuring industry best practices are being adhered to.

Your rights

You have the right to expect that information which is collected and stored by Purecloud is accurate, up to date and secure.

You have the right to expect that information will not be disclosed to third parties for the purposes of marketing.You have the right to "opt out" of any regular communication by Purecloud which is not necessary to the provision of services. To notify Purecloud of an intention to opt out of a particular communication, please contact us here.

You can access the information stored on file by Purecloud after a notice sent in writing to: The Chief Information Officer, Purecloud Pty. Ltd., Level 4 Suite 402, 225 Clarence Street, Syndey NSW 2000 Australia. Purecloud will require verification of identity prior to the release of information.

Client owned information can only be accessed after contacting the client in accordance with their privacy and information handling policy.

Further details

If you require further details regarding our privacy and information handling policy, please contact Purecloud on 02 8815 6100